Returns

HOW DO I RETURN?

To return an item you will need to be issued with an RMA (return merchandise authorisation) number. Simply send us a message via the Contact form and we will get back to you with the details.

If you are not sure if the product is faulty, we encourage you to contact us to proceed. We will require your order number and the details of the item(s).

For your protection, we recommend that you use a recorded-delivery service.

For items returned outside of the UK mainland, all customs declarations need to be filled out

14 DAYS / CANCELLATION PERIOD (UK & EU)

If you wish to cancel any of the products on your order and return them for a refund, you have up to a total of 14 days to contact us after the final receipt of your order.

You must inform us in writing if you wish to cancel your order. This can be done through the forums, by webnote, fax or post.

You must return the goods within 14 days of notifying us of the cancellation. We will reimburse you within 14 days of receipt of the goods using the same means of payment as you used when placing the order.

Unfortunately we cannot cover all unforeseeable costs and you will have to pay for the return of any unwanted goods you are returning. Please package the goods properly and ship them in a separate outer box, including all packaging, cables, manuals, drivers and protective bags, however small.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We will deduct this amount from the value of the refund.

We regret that we cannot accept cancellations of computer software if it is unsealed. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.

30 DAYS / ACCEPTANCE PERIOD (UK)

You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for purpose). You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a full refund (including shipping cost) or request a repair/replacement of the faulty product.

If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded. Free games codes should be unused and still hidden. 

30 DAYS / ACCEPTANCE PERIOD (EU / Rest Of World)

You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for purpose). You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a refund or request a repair/replacement of the faulty product.

If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded. Free games codes should be unused and still hidden.